A Maturity Model for Building an Effective Customer Success Practice
A Maturity Model for Building an Effective Customer Success Practice We have entered a subscription economy. You probably have several subscriptions yourself as a consumer. And more than likely, at least some portion of the software and technology your business uses...
It’s no Longer Outside vs Inside Sales. It’s Just Sales.
Even before COVID-19, the growth of inside sales was already underway—at a pace of 300% in the previous 10 years. But with the pandemic, traditional outside salespeople are now working from home and conducting business with customers and prospects virtually. Now,...
Congrats, You’re a New Sales Manager! Now What?
While they may not admit it, all new sales managers feel some form of insecurity about their role of leading others. After spending twenty years leading hundreds of people and giving dozens of promotions, I’ve seen the stress that the first year brings to new...