Setting Your Customer Success Leader Up to Win
Setting Your Customer Success Leader Up to Win The Right Seat for Customer Success The Customer Success function should report to whomever holds budgetary responsibilities for the highest revenue-generating department, regardless if it is a cost center associated with...
Customer Success and Cross-Functional Operations Teams
Customer Success and Cross-Functional Operations Teams Winning Combinations that Drive Efficiencies and Revenue A great deal has been written in the past couple of years regarding Customer Success Operations (CS Ops) and Revenue Operations (Rev Ops). The overlap of...
Funding a Customer Success Practice
Funding a Customer Success Practice The practice of Customer Success (CS) has long been associated with being a key growth engine for SaaS companies. But Customer Success has come a long way since those early beginnings. Today, CS is the growth engine supporting a...