B2B Customer Experience in 2020
Selling to business customers used to mean a lot of in-person handshaking, socializing, and relationship-building. But COVID-19 changed the way we do business—perhaps for the better. Even before COVID-19 fundamentally altered domestic and international...
The Retail Training Imperative for the Next Normal
As brick-and-mortar stores begin to reopen after state stay-at-home orders lift, those overseeing sales teams have the task of creating a welcoming and safe experience for customers. Experts in the retail industry agree it will be a challenge—and one in which...
Retail Shopping Gets a New Look a 2020
Disruption is inevitable. Throughout history, countless ideas, inventions, and forces have drastically transformed entire economies, industries, and businesses. For some, the result was extinction. For others, it was unprecedented growth. In the last 25 years,...