Hands-Free Shopping: Consumers Trade in Hands-On for Contact-Free
As businesses reopen across the country, consumers must navigate a new reality in light of COVID-19. Health experts continue to advise the public to limit necessary outings, eschew close contact with non-family members, maintain social distancing, and avoid...
B2B Customer Experience in 2020
Selling to business customers used to mean a lot of in-person handshaking, socializing, and relationship-building. But COVID-19 changed the way we do business—perhaps for the better. Even before COVID-19 fundamentally altered domestic and international...
The Retail Training Imperative for the Next Normal
As brick-and-mortar stores begin to reopen after state stay-at-home orders lift, those overseeing sales teams have the task of creating a welcoming and safe experience for customers. Experts in the retail industry agree it will be a challenge—and one in which...