Customer SuccessCustomer SuccessRevenue GrowthSales ManagementSales PerformanceB2BBlogJeff Heckler
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Scaling Customer Success to the Rest of Your Customers

Scaling Customer Success to the Rest of Your Customers

If you already have a customer success practice, you may be doing a good job managing your largest, most strategic accounts. Meanwhile, the rest of your customers—those “long tail” or “C” accounts that represent as much as 80% of your customer base—are churning....