The War for Talent: Is Winning Possible?
The War for Talent: Is Winning Possible? Everyone is feeling the pinch of the labor shortage in one way or another. You might stop at your local fast-food restaurant and find it and even the drive-through closed. At other times, the drive-thru will be open, but not...
Cultivating Retail Customer Loyalty in a Post-COVID World
Cultivating Retail Customer Loyalty in a Post-COVID World Customer loyalty has always been top-of-mind with retailers. And the swift changes in consumer behavior prompted by the pandemic have definitely affected that loyalty. In fact, according to a recent McKinsey...
Humanizing the Retail, E-tail, and Direct-to-Consumer Experience
Humanizing the Retail, E-tail, and Direct-to-Consumer Experience Over the last year, we as consumers have all participated in e-tail, mostly because we had to. The only way we could quickly and safely get the items we needed was to order them online and have them...