The Retail Training Imperative for the Next Normal
As brick-and-mortar stores begin to reopen after state stay-at-home orders lift, those overseeing sales teams have the task of creating a welcoming and safe experience for customers. Experts in the retail industry agree it will be a challenge—and one in which...
Six Keys to 2020 Retail Holiday Sales Success
This holiday retail season will be like none other we’ve ever experienced. Retailers and manufacturers who rely on retail distribution must prepare themselves now to benefit from end-of-year shopping to make the most of the holiday season and recapture at least...
Retail Shopping Gets a New Look a 2020
Disruption is inevitable. Throughout history, countless ideas, inventions, and forces have drastically transformed entire economies, industries, and businesses. For some, the result was extinction. For others, it was unprecedented growth. In the last 25 years,...
Emotional Contagion: Employee Experience Influences Customer Experience
It seems like everyone today is talking about customer experience—CX for short. What are the CX strategies that make a company stand out? What do customers want when they interact with companies? The secret lies in that last verb—interact. Connection...