As CMOs and CSOs strive to accelerate growth and profitability for their firms, greater alignment on and continuous improvement of three basic metrics of business can go a long way to achieving revenue and profitability goals.
Each year, CES showcases the latest and greatest in technology. Learn more about which topics may define the year and which products to get your hands on.
You’re amping up for big changes this year, so looking at modifications made in these three areas will trickle down and create a more robust bottom line—and a happier sales team.
Emotionally engaged and satisfied customers buy 50% more often, spend 200% more each year, and are 5 times more likely to remain loyal to your brand. Don’t guess when it comes to your CX strategy! Understand these trends to ensure your business is fully prepared.
In a previous blog, we asked sales leaders to share their biggest challenges. Find out the results and why they are not surprising.
53% of shoppers feel that retail sales reps don’t have the tools they need to deliver great CX. Still think you’re allocating time and resources appropriately? Discover more CX trends your business should continually prepare for.
When it comes to hiring and keeping exceptional sales talent in your sales positions, your methodologies might just be the root of your problems.
Implementing new sales strategies can be difficult. Discover which CX trends businesses should consider to remain competitive.
The next phase of retail is leveraging artificial intelligence (AI) to better understand, connect with, and create superior experiences for consumers. Find out how.