Emotionally engaged and satisfied customers buy 50% more often, spend 200% more each year, and are 5 times more likely to remain loyal to your brand. Don’t guess when it comes to your CX strategy! Understand these trends to ensure your business is fully prepared.
53% of shoppers feel that retail sales reps don’t have the tools they need to deliver great CX. Still think you’re allocating time and resources appropriately? Discover more CX trends your business should continually prepare for.
Implementing new sales strategies can be difficult. Discover which CX trends businesses should consider to remain competitive.
Your products need to be matched to the consumer’s needs, and consultatively sold. Will that last three feet of the sales process be successful?