Emotionally engaged and satisfied customers buy 50% more often, spend 200% more each year, and are 5 times more likely to remain loyal to your brand. Don’t guess when it comes to your CX strategy! Understand these trends to ensure your business is fully prepared.
53% of shoppers feel that retail sales reps don’t have the tools they need to deliver great CX. Still think you’re allocating time and resources appropriately? Discover more CX trends your business should continually prepare for.
Implementing new sales strategies can be difficult. Discover which CX trends businesses should consider to remain competitive.
The next phase of retail is leveraging artificial intelligence (AI) to better understand, connect with, and create superior experiences for consumers. Find out how.
As homeowners are itching to renovate their homes, businesses must fully understand current home improvement trends and be prepared to help along every step in this journey.
Brick and mortar is here to stay and sales associates’ roles are shifting to mirror trends in consumer expectations. Learn how properly training salespeople keeps a team engaged.
Check out trending topics and products in the consumer electronics industry that retailers and shoppers need to pay attention to this holiday season.
Learn timeless resume tips and tricks to implement when beginning a new job search.
As these generations take center stage, their attitudes about technology, communication, and interaction will determine the efficacy of sales and marketing efforts.