Virtual Brand Experience Solutions

When you can’t have in-store personnel, our virtual brand experts can support your associates, your call center associates or your consumers.

Virtual Brand Representatives

Sales Associate Training & Brand Advocacy

Virtual Brand Representatives improve the retail sales associates’ product knowledge and promotion awareness through real-time interactive support and guided virtual training, improving the overall customer experience.

Retail associates have urgent questions that cannot wait to be answered. They can instant message, text, and web or video chat Virtual Brand Representatives

Virtual Brand Representatives receive or make calls with retail sales associates to get them the answers they need, provide training, and promotional awareness

Virtual Brand Representatives improve partner support, improve partner relationships, and increase brand sell-through

 

Virtual Customer Buying Experience

Direct-to-Consumer Selling and Services

Remote customer experience and sales for understaffed stores or markets. Brand experts help customers make a purchase for delivery or curbside pickup.

Brand Experts receive chats, calls, or texts from retail customers assisting them through a virtual buying experience

 

Add-to-basket rate is 175% higher when customers chat about the product

 

A positive virtual customer experience leads to higher ASP while reducing returns and gaining consumer loyalty

 

Shifting to inside sales during a downturn?

Read the white paper >>

 

At MarketSource, an Allegis Group company, we believe better sales begin with better relationships. Our proven alternative to traditional outsourced sales is led by a proprietary process that helps businesses thrive by fostering deeper connections between people and brands.