Virtual Brand Experience Solutions
When you can’t have in-store personnel, our virtual brand experts can support your associates, your call center associates or your consumers.
Virtual Brand Representatives
Sales Associate Training & Brand Advocacy
Virtual Brand Representatives improve the retail sales associates’ product knowledge and promotion awareness through real-time interactive support and guided virtual training, improving the overall customer experience.
Retail associates have urgent questions that cannot wait to be answered. Theycan instant message, text, and web or video chat Virtual Brand Representatives
Virtual Brand Representatives receive or make calls with retail sales associates to get them the answers they need, providetraining, and promotional awareness
Virtual Brand Representativesimprove partner support, improve partner relationships, and increase brand sell-through
Virtual Customer Buying Experience
Direct-to-Consumer Selling and Services
Remote customer experience and sales for understaffed stores or markets. Brand experts help customers make a purchase for delivery or curbside pickup.
Brand Experts receive chats, calls, or texts from retail customers assisting them through a virtual buying experience
Add-to-basket rate is 175% higher when customers chat about the product
A positive virtual customer experience leads to higher ASP while reducing returns and gaining consumer loyalty