Funding a Customer Success Practice

Funding a Customer Success Practice

The practice of Customer Success (CS) has long been associated with being a key growth engine for SaaS companies. But Customer Success has come a long way since those early beginnings. Today, CS is the growth engine supporting a tremendous variety of organizations and...
Making Sense of Customer Success | Part 1

Making Sense of Customer Success | Part 1

This is part of a series of blogs, podcasts, videos, and interviews from Customer Service leader and evangelist, and the Director of Customer Success at MarketSource, Jeff Heckler.  Welcome to the wild and wooly world of Customer Success (CS). Whatever your connection...