The Right Seat for Customer Success The Customer Success function should report to whoever holds budgetary responsibilities for the highest revenue-generating department, regardless if it is a cost center associated with the Cost of Goods Sold (COGS) or a profit...
Winning Combinations that Drive Efficiencies and Revenue A great deal has been written in the past couple of years regarding Customer Success Operations (CS Ops) and Revenue Operations (Rev Ops). The overlap of and synergies between these two organizational...
The practice of Customer Success (CS) has long been associated with being a key growth engine for SaaS companies. But Customer Success has come a long way since those early beginnings. Today, CS is the growth engine supporting a tremendous variety of organizations and...
This is part of a series of blogs, podcasts, videos, and interviews from Customer Service leader and evangelist, and the Director of Customer Success at MarketSource, Jeff Heckler. Welcome to the wild and wooly world of Customer Success (CS). Whatever your connection...
