Best of 2020 Retail Blogs and White Papers

Check out what everyone was reading in 2020

We’ve closed the books on 2020, but many of the changes and trends that were born out of the pandemic year remain in clear view.

Here are a few of the blogs and white papers that made the top of our list:

Digital customer engagement isn’t just online, and it’s helping online and in-store brands create a new customer experience.
Read the white paper >>.

Digital adoption soared post-COVID-19 in the race to bring the retail experience to consumers through digital channels.
Read the white paper >>.

How do you encourage a genuine connection between your employees and customers?
Read about the power of the engaged employee in this blog post >>.

As the U.S. rebounds from COVID-19, training must take on an increased level of importance.
Read about the new retail training imperative in this blog post >>.