AskMe® Use Cases

Thanks to labor shortages and educated consumers who research products thoroughly online before they set foot in a store, retail associates are outgunned. This puts your sales, customer loyalty, and operational efficiencies at risk.

Associates can’t possibly keep fresh knowledge on the vast, shifting array of products you sell.

AskMe® Product Experts Empower Your Associates and Elevate Your Customer Experience

But it doesn’t have to be this way. AskMe provides customers and associates instant, virtual access to remote product experts via live chat, text, video, or phone.

Thoroughly trained and educated in all your product features, benefits, and differences, AskMe reps can answer in-store associates’ or customers’ detailed questions, compare similar products, make recommendations, and explain the advantages of each product.

The result? Happy associates, higher sales, and sticky customers.

It can be challenging to ensure retail sales associates receive the consistent training and ongoing product education they need to feel comfortable and confident in the products they’re selling, to close the sale, and to deliver a top-notch customer experience. But every brand you sell has its own value proposition, every associate is at a different stage and has unique needs, and you can’t visit every store.

Give Retail Sales Associates The Answers They Need, Right When They Need Them The Most

With AskMe®, you don’t have to. AskMe virtual brand experts extend your associates’ product knowledge and empower them to tell your brand’s story in a compelling way with on-demand training, coaching, and product education. Connect with them anytime from a department phone, mobile device, or computer via one- or two-way video chat, phone call, or text.

Comprehensive, consistent training coverage for all your associates at every location

This means no more guessing, poor performance from your associates, confused customers, or unpredictable outcomes for you.

Leverage a team of AskMe brand experts to extend your in-store reach, coverage, and influence with sales associates, ensuring customers and associates alike have a consistent experience, and you enjoy consistent results.

Consumers get frustrated when they can’t find the answers they’re searching for—in-store or online. Shoppers want the convenience of instant, satisfying answers while shopping in their local retail store. They want an easy, efficient, fast buying experience. They expect seamless consistency between their online and in-store experiences and won’t tolerate any unnecessary friction.

A Friction-Filled, Inconsistent Customer Experience Will Drive Consumers To Another Brand, Store, Or Back Online—Perhaps Never To Return

Imagine customers getting immediate expert advice while they’re in-store, simply by scanning a QR code on the product they’re standing in front of and seeing product features and getting answers to their questions via video, chat, video chat—right when and where they need it!

AskMe® makes it possible. Customers connect with always-available brand experts who serve as guides, anytime, anywhere, no matter what they need or what they’re searching for. AskMe brand experts are equipped to answer customers’ detailed product questions, help them compare features and products, and complete their purchases.

Online, customers can reach an AskMe expert through a link or button on your website. In-store, they can scan a QR code found on a point-of-purchase or shelf smart display, connecting them directly to your trained brand experts.

AskMe gives you a direct connection to your customers, so you can provide them masterful support in the moment, foster confidence in their purchase, give them a rich, satisfying experience, and create a loyal customer.

Customers are facing a massive disconnect between their in-store and online shopping experiences that can hurt your sales. Boost your brand by connecting directly to your customers and delivering the seamless, blended buying experience they crave through a virtual showroom.

Staffed by AskMe® brand experts and accessible in store or from your website, customers can explore your products at their convenience, one-on-one with an expert, from the comfort of their own device.

In the room with your products, AskMe reps demonstrate the products in action, explain how various features work, compare models, recommend products, and answer questions about living with the product. They escort showroom visitors through a personalized product discovery process, purchase, and post-sale success.

Connect Directly With Customers, Get Your Products In Front Of Them, And Tell Your Brand Story? AskMe Virtual Showrooms Make It Possible.

Often forgotten, revenue and loyalty opportunities abound once customers leave your store. What if you could mitigate returns while increasing customer satisfaction and ensuring product success?

Lean on AskMe® post-sales support. Staffed by highly trained, deeply knowledgeable product experts, AskMe is available to your customers once they get your product home—virtually, anytime, anywhere, real time.

AskMe experts are trained to guide customers through using product add-ons or attachments, provide installation support, and troubleshoot any issues the customer encounters—all which helps them get the maximum value from their purchase.

What does this mean? Fewer returns. A stellar customer experience throughout the customer lifecycle. Lower customer frustration post-purchase. Higher customer product and brand satisfaction. More converted post-purchase revenue opportunities.