Welcome to the Future of Customer Engagement
Be more places. | Reach more customers. | Connect. Live. Anywhere. Any time. |
Are you meeting customers where they want to connect?
Whether assisting retail sales associates with real-time product knowledge and support or helping customers through a virtual buying experience, AskMe™ by MarketSource delivers improved experiences in virtual environments.
Meet Customer Expectations With Digital Engagement
Provide Brand Advocacy with AskMe Virtual Brand Representatives
AskMe Virtual Brand Representatives improve retail sales associates’ product knowledge and promotion awareness using real-time interactive support and guided virtual training, improving the customer experience.
Retail associates have urgent questions that cannot wait to be answered. They can instant message, text, and web or video chat AskMe Virtual Brand Representatives.
AskMe Virtual Brand Representatives receive or make calls with retail sales associates to get them the answers they need, provide training, and promotional awareness.
AskMe Virtual Brand Representatives improve partner support and partner relationships, and increase brand sell-through.
Improve the Customer Buying Experience with DTC Selling and Services
Remote customer experience and sales for understaffed stores or markets. AskMe Brand Experts help customers make a purchase for delivery or curbside pickup.
AskMe Brand Experts receive chats, calls, or texts from retail customers assisting them through a virtual buying experience.
Add-to-basket rate is 175% higher when customers chat about the product.
A positive virtual customer experience leads to higher ASP while reducing returns and gaining customer loyalty.
Connect With Customers as They Shop In-Store with Virtual Brand Presence
AskMe Virtual Brand Experts connect with customers who can’t find the help they need when they need it while they shop in-store through instant message, text, or chat with retail customers.
If a retail customer can’t find the help they need to answer questions, they can instant message, text, or chat with an AskMe Virtual Brand Expert.
An AskMe Virtual Brand Expert receives a consumer request to connect via QR code. They can opt for text, chat, instant message, video, or voice call to get the answers they need, creating a positive brand experience.
AskMe Virtual Brand Experts improve partner support and partner relationships and increase brand sell-through.
Provide Brand Advocacy with AskMe Virtual Brand Representatives
AskMe Virtual Brand Representatives improve retail sales associates’ product knowledge and promotion awareness using real-time interactive support and guided virtual training, improving the customer experience.
Retail associates have urgent questions that cannot wait to be answered. They can instant message, text, and web or video chat AskMe Virtual Brand Representatives.
AskMe Virtual Brand Representatives receive or make calls with retail sales associates to get them the answers they need, provide training, and promotional awareness.
AskMe Virtual Brand Representatives improve partner support and partner relationships, and increase brand sell-through.
Improve the Customer Buying Experience with DTC Selling and Services
Remote customer experience and sales for understaffed stores or markets. AskMe Brand Experts help customers make a purchase for delivery or curbside pickup.
AskMe Brand Experts receive chats, calls, or texts from retail customers assisting them through a virtual buying experience.
Add-to-basket rate is 175% higher when customers chat about the product.
A positive virtual customer experience leads to higher ASP while reducing returns and gaining customer loyalty.
Connect With Customers as They Shop In-Store with Virtual Brand Presence
AskMe Virtual Brand Experts connect with customers who can’t find the help they need when they need it while they shop in-store through instant message, text, or chat with retail customers.
If a retail customer can’t find the help they need to answer questions, they can instant message, text, or chat with an AskMe Virtual Brand Expert.
An AskMe Virtual Brand Expert receives a consumer request to connect via QR code. They can opt for text, chat, instant message, video, or voice call to get the answers they need, creating a positive brand experience.
AskMe Virtual Brand Experts improve partner support and partner relationships and increase brand sell-through.
Your Customers Are at Risk
Many brands have recognized the importance of providing a strong and seamless experience throughout the entire sales journey. But now, consumers are in control more than ever.
