Virtual Services

Are you meeting customers where they want to connect?

Whether assisting retail sales associates with real-time product knowledge and support or helping customers through a virtual buying experience, MarketSource solutions deliver improved experiences in virtual environments.

Meet Customer Expectations With Digital Engagement

Train Sales Associates and Provide Brand Advocacy with Virtual Brand Representatives

Virtual Brand Representatives improve the retail sales associates’ product knowledge and promotion awareness through real-time interactive support and guided virtual training, improving the overall customer experience.

Retail associates have urgent questions that cannot wait to be answered. They can instant message, text, and web or video chat Virtual Brand Representatives.

Virtual Brand Representatives receive or make calls with retail sales associates to get them the answers they need, provide training, and promotional awareness.

Virtual Brand Representatives improve partner support and partner relationships, and increase brand sell-through.

Improve the Customer Buying Experience with DTC Selling and Services

Remote customer experience and sales for understaffed stores or markets. Brand Experts help customers make a purchase for delivery or curbside pickup.

Brand Experts receive chats, calls, or texts from retail customers assisting them through a virtual buying experience.

Add-to-basket rate is 175% higher when customers chat about the product.

A positive virtual customer experience leads to higher ASP while reducing returns and gaining customer loyalty.

Connect With Customers as They Shop In-Store with  Virtual Brand Presence

Virtual Brand Experts connect with customers who can’t find the help they need when they need it while they shop in-store through instant message, text, or chat with retail customers.

If a retail customer can’t find the help they need to answer questions, they can instant message, text, or chat with a Virtual Brand Expert.

A Virtual Brand Expert receives a consumer request to connect via QR code. They can opt for text, chat, instant message, video, or voice call to get the answers they need, creating a positive brand experience.

Virtual Brand Experts improve partner support and partner relationships, and increase brand sell-through.

Train Sales Associates and Provide Brand Advocacy with Virtual Brand Representatives

Virtual Brand Representatives improve the retail sales associates’ product knowledge and promotion awareness through real-time interactive support and guided virtual training, improving the overall customer experience.

Retail associates have urgent questions that cannot wait to be answered. They can instant message, text, and web or video chat Virtual Brand Representatives.

Virtual Brand Representatives receive or make calls with retail sales associates to get them the answers they need, provide training, and promotional awareness.

Virtual Brand Representatives improve partner support and partner relationships, and increase brand sell-through.

Improve the Customer Buying Experience with DTC Selling and Services

Remote customer experience and sales for understaffed stores or markets. Brand Experts help customers make a purchase for delivery or curbside pickup.

Brand Experts receive chats, calls, or texts from retail customers assisting them through a virtual buying experience.

Add-to-basket rate is 175% higher when customers chat about the product.

A positive virtual customer experience leads to higher ASP while reducing returns and gaining customer loyalty.

Connect With Customers as They Shop In-Store with  Virtual Brand Presence

Virtual Brand Experts connect with customers who can’t find the help they need when they need it while they shop in-store through instant message, text, or chat with retail customers.

A positive virtual customer experience leads to higher ASP while reducing returns and gaining customer loyalty.

A Virtual Brand Expert receives a consumer request to connect via QR code. They can opt for text, chat, instant message, video, or voice call to get the answers they need, creating a positive brand experience.

Virtual Brand Experts improve partner support and partner relationships, and increase brand sell-through.

Your Customers Are at Risk

Many brands have recognized the importance of providing a strong and seamless experience throughout the entire sales journey. But now, consumers are in control more than ever.

 

READ THE WHITE PAPER >>

How Virtual Services Are Filling Customer Needs cover image
How Virtual Services Are Filling Customer Needs cover image

Your Customers Are at Risk

Many brands have recognized the importance of providing a strong and seamless experience throughout the entire sales journey. But now, consumers are in control more than ever.

READ THE WHITE PAPER >>

At MarketSource, an Allegis Group company, we believe better sales begin with better relationships. Our proven alternative to traditional outsourced sales is led by a proprietary process that helps businesses thrive by fostering deeper connections between people and brands.