If you already have a customer success practice, you may be doing a good job managing your largest, most strategic accounts. Meanwhile, the rest of your customers—those “long tail” or “C” accounts that represent as much as 80% of your customer base—are churning. Maybe...
Sales outsourcing evokes a plethora of images for many a revenue leader. Sometimes called managed sales, or business process outsourcing (BPO), it means you delegate the pieces of your sales engine to a provider that optimizes it to deliver sales performance and...
From Customer Success to Value Realization: Hear customer success leaders from three global enterprises share their insights and experiences about driving business value through their customer success...
Customer journey maps allow you to codify, track, and adapt to those nuanced interactions, those between-the-lines moments that can make or break your customer relationship. They can also help you pinpoint opportunities to over-deliver on the customer experience....
We’re barreling toward an EV future, and auto dealers are at the epicenter of it all. Dealers wanting to make the transition strategically should read this. We can help you take charge of your EV future. CONTACT US >>...
