Essential Analytics for Customer Success Customer Success leaders regularly ask me how they can mature their data gathering strategies to understand not just what their customers are doing but why. I always recommend they start with building strategies to form closer...
Why Churn Matters It costs anywhere from five to 25 times more to acquire a new customer than to keep one, and if a customer doesn’t stick around long enough for you to recoup your customer acquisition costs, you’re doubling down on your revenue losses. And when...
Sales leaders are always looking for ways to save money, time, and effort, and to increase productivity. Making it easier and more efficient for sales teams to improve their performance is in their DNA. But despite good intentions and intense evaluations, sales...
Radically Authentic Discovery (RAD) is an innovative conversation technique that empowers more strategic customer conversations and surfaces unspoken customer concerns and goals. In this webinar, we unpack RAD and why it can boost customer acquisition and retention....
Despite a pandemic, inflation, chip shortages, a burdened supply chain, and global conflicts, the market slows down for no one. And it requires constant reinvention. Many companies reinvented themselves during COVID, but not all survived. What was the secret of...
