If you’re a retailer or a retail brand and you don’t have a ready answer to this question—or worse, are befuddled by the question—your customers are way ahead of you. A recent study found that 76% of consumers understand that artificial intelligence in retail is being...
Essential Analytics for Customer Success Customer Success leaders regularly ask me how they can mature their data gathering strategies to understand not just what their customers are doing but why. I always recommend they start with building strategies to form closer...
There are high-performing sales teams and there are outperforming sales teams. How can you move your team from functional to phenomenal? The answer lies in your tech stack and how you use it. You know the people-process-technology framework. You’re all-in on solution...
