A Consumer Engagement Solution That Turns Retail Shoppers From Browsers to Buyers Retail customer engagement has undergone profound changes over the past few years. In-store shoppers are in control. They expect a lot. And when it comes to engagement, they want it all....
For most B2B sales organizations, no matter the economic environment, customer data presents an equally great opportunity and challenge. Without an intentional data strategy that takes you beyond the numbers to a place where real, actionable customer insights live, it...
Many of the forces shaping the retail industry in recent years—retail shopper behavior shifts, inflation, supply chain issues, labor shortages, and the emergence of new technologies—have been nothing less than epic, demanding retailers and brands evolve. And many...
Attract and Retain Quality Staff with Innovations in Retail Employee Engagement According to the US Bureau of Labor and Statistics, around 20 percent of US employees—or approximately 31 million people—work in the retail and hospitality sector. In McKinsey & Co.’s...
If you’re a retailer or a retail brand and you don’t have a ready answer to this question—or worse, are befuddled by the question—your customers are way ahead of you. A recent study found that 76% of consumers understand that artificial intelligence in retail is being...
