Digital Customer Engagement That Creates Lasting Customer Connection It’s time for the retail customer experience to change, yet successfully bridging the gap between online and offline retailing remains one of the key challenges in the retail industry today. It’s...
If you’re a retailer or a retail brand and you don’t have a ready answer to this question—or worse, are befuddled by the question—your customers are way ahead of you. A recent study found that 76% of consumers understand that artificial intelligence in retail is being...
With their retail purchasing power said to account for about $360 billion in disposable income, Gen Z shoppers can’t be ignored. Born between 1997 and 2012 or so, per the U.S. Census, there are some 68 million in the U.S. And while Gen Z consumers have adopted many of...
To better understand what’s going on with retail staffing right now, we have to look at some bigger factors. I’ve written before about how unprecedented the current retailing trends are because of the pandemic and post-pandemic behaviors. We’ve seen so many curve...
