A Consumer Engagement Solution That Turns Retail Shoppers From Browsers to Buyers Retail customer engagement has undergone profound changes over the past few years. In-store shoppers are in control. They expect a lot. And when it comes to engagement, they want it all....
Digital Customer Engagement That Creates Lasting Customer Connection It’s time for the retail customer experience to change, yet successfully bridging the gap between online and offline retailing remains one of the key challenges in the retail industry today. It’s...
Overcome them and Avoid a Retail Slump with AskMe® For the past few years, retailers have been in a frantic rush to appropriately respond to retail shoppers’ changing preferences. Shoppers’ reliance on e-commerce and digital shopping has had a tremendous impact on...
Many of the forces shaping the retail industry in recent years—retail shopper behavior shifts, inflation, supply chain issues, labor shortages, and the emergence of new technologies—have been nothing less than epic, demanding retailers and brands evolve. And many...
The retail back-to-school season is rolling out amidst inflation fears and rising prices, making shoppers more discount-conscious. On the other hand, as of June 2023, 25% of back-to-school shoppers had already started on their back-to-school shopping list – up 17%...
Customer journey maps allow you to codify, track, and adapt to those nuanced interactions, those between-the-lines moments that can make or break your customer relationship. They can also help you pinpoint opportunities to over-deliver on the customer experience....
