The retail landscape is enduring continual waves of change. In 2023, we saw mountains of growth in omnichannel, and frictionless shopping flowered. Staff shortages sometimes left consumers in a customer-service desert, yet social commerce began to blossom. Meanwhile,...
Attract and Retain Quality Staff with Innovations in Retail Employee Engagement According to the US Bureau of Labor and Statistics, around 20 percent of US employees—or approximately 31 million people—work in the retail and hospitality sector. In McKinsey & Co.’s...
B2B buying and selling has experienced so many nuanced changes that it can be difficult to know where to place attention and resources. Yet companies that don’t adapt are destined to fall behind and lose their competitive advantage. Keeping pace comes down to one...
