To better understand what’s going on with retail staffing right now, we have to look at some bigger factors. I’ve written before about how unprecedented the current retailing trends are because of the pandemic and post-pandemic behaviors. We’ve seen so many curve...
Phygital retailing has been around for years, but only since the pandemic hit have retailers started to take it seriously. Shoppers have spoken, and now more than ever, they expect their activities between channels to be fully integrated. This means whatever the...
The War for Talent: Is Winning Possible? Everyone is feeling the pinch of the labor shortage in one way or another. You might stop at your local fast-food restaurant and find it and even the drive-through closed. At other times, the drive-thru will be open, but not...
Humanizing the Retail, E-tail, and Direct-to-Consumer Experience Over the last year, we as consumers have all participated in e-tail, mostly because we had to. The only way we could quickly and safely get the items we needed was to order them online and have them...
Rethinking Retail: The Gig Economy in a Post-Pandemic World If the gig economy was growing before the pandemic, it has now burgeoned into a trend that will have a major impact on how retailers manage their human capital into the foreseeable future. As most Americans...
