by Heather Parham | Jul 31, 2023
Want to know what’s happening with back-to-school 2023 shopping? Steve Wilson, an on-the-ground MarketSource retail expert, rounds up the latest predictions and advice to help retailers capitalize on the momentum of the season. Here are a few highlights to listen for:...
by Heather Parham | Jul 31, 2023
INDUSTRYConstruction Manufacturer SOLUTIONOmichannel Sales DOWNLOAD CASE STUDY SituationThe world’s largest home improvement retailer offers thousands of brands through its retail stores, online, and their pro-services channel to professional contractors. Although...
by Carlo Hanna | Jul 7, 2023 | Sales Performance
Your retail sales associates’ skills matter. How sales associates embody your brand can make or break your customers’ experience and impact your retail sales performance. As consumers ourselves, any of us can attest to this. I’m sure you’ve had a variety of...
by Karen Salamone | Jun 21, 2023 | Customer Success
A silo mentality can prevent your company from realizing a unified vision, deter you from your goals, and—worst of all—damage the customer experience. A surefire remedy you might not have considered? Customer success. Customer success principles—if they pervade your...
by Karen Salamone | Jun 7, 2023 | Customer Success
If you already have a customer success practice, you may be doing a good job managing your largest, most strategic accounts. Meanwhile, the rest of your customers—those “long tail” or “C” accounts that represent as much as 80% of your customer base—are churning. Maybe...
