Unspoken: Using Radically Authentic Listening to Uncover Hidden Customer Insights and Add Real Value

Radically Authentic Discovery (RAD) is an innovative conversation technique that empowers more strategic customer conversations and surfaces unspoken customer concerns and goals. In this webinar, we unpack RAD and why it can boost customer acquisition and retention. Learn how to “listen between the lines” to uncover unexpected customer insights and other tools to help you add more real value.

Bob London

CEO & Founder,
Chief Listening Officers

Jeff Heckler

Director of Customer Success
Solutions, MarketSource