by Karen Salamone | Jun 7, 2023 | Customer Success
If you already have a customer success practice, you may be doing a good job managing your largest, most strategic accounts. Meanwhile, the rest of your customers—those “long tail” or “C” accounts that represent as much as 80% of your customer base—are churning. Maybe...
by Karen Salamone | Jun 2, 2023 | Managed Sales
Sales outsourcing evokes a plethora of images for many a revenue leader. Sometimes called managed sales, or business process outsourcing (BPO), it means you delegate the pieces of your sales engine to a provider that optimizes it to deliver sales performance and...
by Heather Parham | May 31, 2023
From Customer Success to Value Realization: Hear customer success leaders from three global enterprises share their insights and experiences about driving business value through their customer success...
by Heather Parham | May 30, 2023
INDUSTRYTechnology Provider SOLUTIONChannel Partner Program DOWNLOAD CASE STUDY SituationA technology provider for unified communications (UC) and collaboration, contact centers, customer experience management, networking, and related services needed a way to cost...
by Karen Salamone | May 11, 2023 | Customer Experience, Customer Success
Customer journey maps allow you to codify, track, and adapt to those nuanced interactions, those between-the-lines moments that can make or break your customer relationship. They can also help you pinpoint opportunities to over-deliver on the customer experience....
