by Karen Salamone | Jul 25, 2023 | Customer Experience
The retail back-to-school season is rolling out amidst inflation fears and rising prices, making shoppers more discount-conscious. On the other hand, as of June 2023, 25% of back-to-school shoppers had already started on their back-to-school shopping list – up 17%...
by Karen Salamone | Jun 26, 2023 | Customer Success
Customer success can drive real value for your customers, but the pitfalls to getting there can be many. MarketSource’s Director of Customer Success Jeff Heckler spoke with customer success leaders of three global enterprises about which ones to avoid and how they...
by Karen Salamone | Jun 21, 2023 | Customer Success
A silo mentality can prevent your company from realizing a unified vision, deter you from your goals, and—worst of all—damage the customer experience. A surefire remedy you might not have considered? Customer success. Customer success principles—if they pervade your...
by Stephen J Hill | May 12, 2023 | Uncategorized
The staffing shortage in retail is real. Simply put, there are not enough workers available – or not enough candidates applying for the available jobs – to fill the positions that are needed in the industry. There are a variety of reasons behind the shortage, mostly...
by Karen Salamone | May 11, 2023 | Customer Experience, Customer Success
Customer journey maps allow you to codify, track, and adapt to those nuanced interactions, those between-the-lines moments that can make or break your customer relationship. They can also help you pinpoint opportunities to over-deliver on the customer experience....
