by Karen Salamone | Jun 21, 2023 | Customer Success
A silo mentality can prevent your company from realizing a unified vision, deter you from your goals, and—worst of all—damage the customer experience. A surefire remedy you might not have considered? Customer success. Customer success principles—if they pervade your...
by Karen Salamone | Jun 8, 2023 | Sales Performance
Current concerns about inflation, recession, and rising interest rates are putting a dent in retail strategies and rattling future planning. Per a May release from the US Bureau of Labor Statistics, the Consumer Price Index, a measure of inflation, was up 4.9% from...
by Karen Salamone | Jun 7, 2023 | Customer Success
If you already have a customer success practice, you may be doing a good job managing your largest, most strategic accounts. Meanwhile, the rest of your customers—those “long tail” or “C” accounts that represent as much as 80% of your customer base—are churning. Maybe...
by Karen Salamone | Jun 2, 2023 | Managed Sales
Sales outsourcing evokes a plethora of images for many a revenue leader. Sometimes called managed sales, or business process outsourcing (BPO), it means you delegate the pieces of your sales engine to a provider that optimizes it to deliver sales performance and...
by Heather Parham | May 30, 2023
INDUSTRYTechnology Provider SOLUTIONChannel Partner Program DOWNLOAD CASE STUDY SituationA technology provider for unified communications (UC) and collaboration, contact centers, customer experience management, networking, and related services needed a way to cost...
