The Gen Z Difference

The Gen Z Difference

Like many of you in retail and brand marketing, I have spent the last few decades researching innovative ways to target everyone from baby boomers, to Gen X, and then millennials. In retail, it is far more than just the marketing that has had to change. We’ve...
Ten Secrets to Cold Calling Success

Ten Secrets to Cold Calling Success

In the past 25 years, I have made nearly 1,000,000 cold calls. I’ve struck out more times than most people reading this post combined, and I have been blessed with an enormous amount of good fortune. After setting 50 face-to-face meetings for #CPExpo, I decided...
Secrets to Retail Sales Personalization

Secrets to Retail Sales Personalization

In retail today, the customer engagement process is even more critical to helping the customer make the right buying decision. Did you know that 70 percent of shoppers are interested in interacting with a store sales associate? According to a 2016 Mindtree study, 92...