by Karen Salamone | Dec 12, 2022 | Uncategorized
85% of B2B buyers say the buyer experience is as important as the product or service. But the scramble to fight inflation, in addition to other issues such as shipping delays and labor shortages, can hamper a holistic B2B sales strategy—one that enhances customer...
by Karen Salamone | Dec 5, 2022 | Customer Experience, Customer Success
During the pandemic, acquiring net new logos was challenging, if not impossible, for many companies. Losing existing clients meant losing a significant revenue stream, which they couldn’t afford. Nimble, forward-thinking companies quickly shifted their focus—to their...
by Karen Salamone | Dec 1, 2022 | Uncategorized
AskMe® Harmonizes Digital and In-Person Shopping to Meet Them There Consumers are Dictating the Customer Experience They Want If recent years have wrought one universal, permanent transformation of the retail industry, it’s that consumers are in control. The speedy...
by Karen Salamone | Nov 10, 2022 | Uncategorized
A healthy renewal rate is a sign of your prognosis for growth. It’s also a key measure of your capacity to create long-term value for your customers. According to the Corporate Finance Institute, a healthy renewal rate is 80% or above. If your renewal rate lacks...
by Karen Salamone | Nov 9, 2022 | Uncategorized
What do you REALLY know about your customers? We know what lies within your answer to this key question is the solution to your renewal problems. And we know that what you learn when you begin probing deeper into your customers’ lived experience with you may be hard...
