by Heather Parham | Sep 21, 2022
With REPfirst™, our employee experience app, retailers can organize, engage, and motivate employees through an immersive, connected experience. Use REPfirst to deliver the flexible benefits of the gig-economy while maintaining for employees the security,...
by Karen Salamone | Sep 12, 2022 | Customer Experience, Customer Success
Why Churn Matters It costs anywhere from five to 25 times more to acquire a new customer than to keep one, and if a customer doesn’t stick around long enough for you to recoup your customer acquisition costs, you’re doubling down on your revenue losses. And when...
by Karen Salamone | Aug 21, 2022 | Customer Experience
The retail customer experience (CX) is in crisis. According to a Forrester report, The US Customer Experience Index Rankings, 2023, the quality of customer experience offered by consumer-facing brands and government agencies declined for an unprecedented second year...
by Lisa Walsh | Jun 14, 2022 | Uncategorized
Digital retailing is taking the auto industry by storm. Accelerated by COVID and traditional sales model disruptors such as the Carvanas and Teslas of the world, a fundamental paradigm shift is occurring, and chances are, customers aren’t going back. In an industry...
by Karen Salamone | May 24, 2022 | Uncategorized
As we (hopefully) pull away from COVID-19’s dominance over the way we live and work, a new day is dawning in B2B sales. The pendulum that swung hard and fast toward 100% remote selling, prompted mostly by lockdowns and shuttered offices, has begun to swing the other...
