Digital Customer Engagement Comes of Age

Digital Customer Engagement Comes of Age

The dramatic changes in consumer habits and shopping behaviors wrought by the pandemic are still evolving. But one thing is certain, and that is the reality that many of these changes are permanent. Enlightened retailers and brands recognize that traditional routes to...
Top Retail Trends for 2022

Top Retail Trends for 2022

What’s in store for retailers in 2022? Our experts forecast 15 key trends shaping the future of retail. 1. Consumers will continue to prefer the social aspect of shopping in-store. In-store purchases will remain high, especially for durable goods, electronics, mobile...
Getting Phygital Right

Getting Phygital Right

Phygital retailing has been around for years, but only since the pandemic hit have retailers started to take it seriously. Shoppers have spoken, and now more than ever, they expect their activities between channels to be fully integrated. This means whatever the...
The Post-Pandemic Retail Consumer

The Post-Pandemic Retail Consumer

In the wake of the pandemic, new habits, new routines, new work styles and new approaches to solving everyday problems and dilemmas have emerged. The retail industry has responded to changing consumer demands and is enjoying a roaring recovery. In fact, by the end of...