by Karen Salamone | Nov 1, 2021 | Uncategorized
The Post-Pandemic Retail Sales Associate “May I help you?” It’s a phrase uttered by thousands of retail store associates every day. But as post-pandemic in-store shopping picks up, the greeting has become an anachronism. Customers expect personalized interactions and...
by Karen Salamone | Oct 27, 2021 | Uncategorized
Holiday Sales 2021: A Retail Recordbreaker? Over the last several months, holiday retail sales forecasts have hovered at record breaking levels. While the final tabulation remains to be seen, a few perspectives on 2021 holiday shopping trends are already ringing true....
by Karen Salamone | Sep 6, 2021 | Uncategorized
Cultivating Retail Customer Loyalty in a Post-COVID World Customer loyalty has always been top-of-mind with retailers. And the swift changes in consumer behavior prompted by the pandemic have definitely affected that loyalty. In fact, according to a recent McKinsey...
by Steve Wilson | Aug 17, 2021 | Uncategorized
Humanizing the Retail, E-tail, and Direct-to-Consumer Experience Over the last year, we as consumers have all participated in e-tail, mostly because we had to. The only way we could quickly and safely get the items we needed was to order them online and have them...
by Karen Salamone | Aug 4, 2021 | Uncategorized
5 Reasons to Set Up a Pop-Up Shop Setting up a pop-up shop gives brands an exciting new way to interact with their customers in person. Before the pandemic, these shops were growing in the retail space. Customers like the idea of testing out your products before they...
