Why Churn Matters It costs anywhere from five to 25 times more to acquire a new customer than to keep one, and if a customer doesn’t stick around long enough for you to recoup your customer acquisition costs, you’re doubling down on your revenue losses. And when...
Sales leaders are always looking for ways to save money, time, and effort, and to increase productivity. Making it easier and more efficient for sales teams to improve their performance is in their DNA. But despite good intentions and intense evaluations, sales...
The media is portraying a dire situation right now. If you believe the hype, prices will never rationalize again, you’ll never be able to find anything you need, and it’s time to hunker down and stock up on food rations. But if retailers panicked every time the market...
Despite a pandemic, inflation, chip shortages, a burdened supply chain, and global conflicts, the market slows down for no one. And it requires constant reinvention. Many companies reinvented themselves during COVID, but not all survived. What was the secret of...
Why Customer Success Matters More Than Ever Early in the pandemic, acquiring net new logos was challenging, if not impossible, for many companies. Losing existing clients meant losing a significant revenue stream, which they couldn’t afford. Nimble, forward-thinking...
