Customer Engagement Center

Deliver What Your Customers Expect. At Every Interaction.

Memorable. Engaging. On-Brand Experiences.

Every customer interaction matters. Our teams provide your customers what they long for. With every interaction, we deliver your brand experience—just the way your customers expect—every time.

AI-Enabled, Data-Centric, Human-Led Solutions

Everything you expect from a best-in-class contact center supported by powerful technology, informed by data, and delivered by a team empowered to create authentic customer connections.

Inbound and Outbound BPO Services

Our contact center operations provide both inbound and outbound support for B2B and consumer sales, customer support, and more.

Customer Support – customer care, product inquiries, issue resolution

Inbound Sales – product information, pricing and sales offers, customer feedback, campaign support

Outbound Sales and Marketing – lead generation, lead qualification, appointment setting, account management, full-cycle sales

Customer Experience. At Scale.

Our solutions deliver measurable and meaningful impact, driving sales, engaging customers, and creating connections with your brand.

With sophisticated contact center technology, specialized expertise, and scalable resources, we offer personalized and integrated customer interactions across channels.

DYNAMIC CALL QUEUE (DCC)

Our proprietary system, integrated with our CRM, automatically selects and presents accounts to an associate in an order based on fully customized business rules. DCC can handle large datasets and complex business rules, including web traffic, email marketing, sales/purchase history, post-call analytics and more.

SPEECH ANALYTICS

Real-time visual measurement of call progression, keyword phrasing development and centralized messaging, and assessment of each associate’s ability to execute a defined sales process enable targeted training and coaching and offer voice of the customer insight.

GAMIFICATION

Designed around proactive productivity tools that drive associate performance, provide transparency and peer accountability, identify coaching opportunities, and visualize user and team performance.

ROADMAP

Our proprietary centralized tool documents employee readiness, onboarding and personal development plans to streamline coaching, monitoring sessions, trainings and meetings.

LINGUA

With interaction analysis, keyword spotting, and natural language processing and understanding, our communication analyzer provides a view into brand sentiment, product and service offerings, and progression of the sales process.

SUPER ASSOCIATE

Our patented dynamic interface, powered by Speech Analytics, maps identified phrasing to the correct phase in the sales motion, providing associates with real-time feedback, keyword lists and scoring, push-to-coach functionality, and post-call analysis.