Customer Care
On-Brand Customer Connections that Delight.
Meaningful Customer Care.
Connecting with your customers in a way that’s on-brand and spurs engagement sets you apart.
Inbound + Outbound Programs
Toll-Free Program Management
Seamless Brand Representation
Customized Processes
Cutting-Edge Tech Stack
Sophisticated Data + Analytics
Back-Office Sales Support
Human-Centric, Data-Powered, AI-Enabled
Experiences
Our AI-enabled customer care teams focus on delivering stellar customer experiences so your sales team can focus on selling.
Our teams are skilled at building emotional connections with your customers, providing empathetic support, and ensuring they feel valued at every interaction.
We are fully digitally enabled and insight-driven, able to empower reps and optimize the customer experience at every customer touchpoint.
Our unmatched data environment provides rich, robust insights to power meaningful, impactful customer engagements.
Building Brand Trust—One Interaction at a Time
We recruit, train, and constantly upskill high-caliber representatives who share best practices and continually strive for meaningful customer engagement.
We meet your customers where they are and connect them to your brand in powerful ways.
Inbound contact center for customer enrollments, product support, and customer inquiries
Outbound email, phone, and text outreach for customer retention, cross or upselling, or sales support
AI-Powered Customer Care
Our customer care stack is a blend of proprietary and best-in-class technologies that manage customer interactions, empower agents, and deliver customer experience insights.
With all the AI-powered capabilities you expect from a modern call center, coupled with specialized expertise and scalable resources, we offer personalized and integrated customer experiences across channels.
EXPERIENCE ORCHESTRATION (GENESYS CLOUD)
Seamless interaction management with workforce management, voice and screen recording, speech and text analytics, inbound routing, outbound campaigns and chat.
SPEECH + SENTIMENT ANALYTICS
Lingua, our patented, AI-powered communication analyzer, enables real-time voice-of-the-customer sentiment and insights.
COACHING
ROADMAP streamlines coaching sessions, monitoring, trainings, and meetings by centralizing all associate and leadership interactions into one tool. Documents employee readiness, onboarding, coaching expectations, and personal development plans.
PRODUCTIVITY
Super Associate™, our proprietary dynamic interface, uses AI to map speech analytics to the correct call phase in the sales process, providing real-time feedback, keyword scoring, and more.
“[The MarketSource manager] leads a team that continues to meet and exceed expectations. I consider her an integral member of my management team and her team as a very natural extension of [us].”
– Senior Director, Healthcare company
Let us Design a Meaningful Customer Care Strategy That Meets Your Customers’ Ever-Evolving Needs.