Patient Engagement
A Patient-Centric Approach that Builds Trust and Loyalty.
Reducing Friction Points Along the Patient Journey.
Patients have more choices than ever. To stay competitive, medical device and pharmaceutical companies must focus on the patient experience.
We help you reduce friction points along the patient journey and create powerful patient engagement strategies that drive better health outcomes and ROI.
Solutions for Pharmaceutical and Medical Device Companies
Patient-Centric Strategies
We partner with medical device companies and manufacturers of longer-term, complex pharmaceutical therapies to build a patient-centric strategy that advances their call-to-action and patient loyalty by empowering patients to become active participants in their care
Our advisors engage patients to determine if the patient is a good candidate for treatment, our care team connects them to a referring physician, and we nurture them throughout the patient journey.
Referring Physicians
Our teams deliver education and support to patients at critical milestones in their journey, empowering them to be active participants in their own healthcare.
We work to create awareness, educate patients on the device or procedures, and penetrate and drive ROI from a complex network of referring physicians.
Treating Physicians
Through field and inside sales, we partner with manufacturers to support their strategy to onboard, nurture, and support treating physicians.
Patient Education and Empowerment
Through the patient’s channel of choice, our teams engage to educate them on the therapy, device, and physician options available so they can chart an optimal course for their treatment/care.
Connecting Patients With Right-Fit Treatments
We act as patient advocates, connecting patients with the right person who can assist them with the next step in their care journey.
From the first CTA/encounter, our dedicated teams connect patients with the resources, therapies, devices, and providers that are right for them.
Backed by Clinical Expertise
Our nurse educators, advisors, and care teams are supported by RNs, rare disease educators, and registered dietitians.
Patient-Centric Programs and Services
Our patient engagement framework ensures a positive experience for both physicians and patients throughout the care journey – connecting physicians with only qualified patients, and patients with only convenient, suitable care.
Patient-Centric Tech and Processes Optimize Patient Engagement
We leverage patients’ preferred digital platforms to connect with them where they’re most engaged.
Our tech-forward, best-in-class contact center technologies deliver a tech stack that aligns with your goals and meets your patients’ needs at every point in their care journey.
From first CTA to treatment plan, we remove friction from your patients’ journey, identify gaps, and deploy patient-centric solutions that achieve your outcomes and optimize patient engagement.
We capture real-time patient feedback as to what prevents them from moving forward in their care, yielding actionable intel that helps clients overcome barriers to realize growth and sales opportunities.
[CASE STUDY]
GIS Services Enable Medical Device Manufacturer to Boost Physician Referrals and Reduce Friction in the Patient Journey
A medical device manufacturer needed to understand which doctors its target customers were seeing, build relationships with these physicians, and increase referrals at the right point in their patients’ care journeys.
Our geographic information system (GIS) specialists built a custom radius analysis system that enables our inside sales associates to quickly identify physicians likely to recommend our client’s procedure within the patient’s local area, making referrals easier, more likely, and more effective.
Our inside sales associates use the interactive tool to identify all potential referring physicians near patients in need and connect patients with our client’s locations convenient to them, right over the phone. The system reduces friction in the patient journey for all stakeholders—physicians, patients, and care providers alike.
We Can Craft Powerful Patient Engagement Strategies That Drive Better Health Outcomes and Provide ROI.