Recall
Repair Optimization and Compliance.
We Make Customer Protection Tangible and High Compliance a Reality.
Recall Specialists Guide Customers to Safety
We guide customers to confident, successful repairs.
Locate owners with recalls that manufacturers have been unable to reach
Connect and build trust with owners as people first and [car] owners second
Educate owners about the risks related to their outstanding recall
Problem-solve to overcome objections/obstacles to making the repairs
Fix them on the spot or coordinate a repair at the owner’s convenience
Problem-solve to overcome objections/obstacles to making the repairs
Fix them on the spot or coordinate a repair at the owner’s convenience
Backed by a Robust Tech Stack
GEOGRAPHIC INFORMATION SYSTEMS (GIS)
Strategic territory mapping, pinpointing primary languages
CUSTOMIZED CRM
Targeted, comprehensive outreach
UNMATCHED DATA ENVIRONMENT
Compliance tracking and reporting
Team Knocks on
7.4 Million Doors to Tackle Airbag Recall
515,000
Mobile Repairs
836,000
Total Repair Closures
Countless
Lives Saved
Team Knocks on
7.4 Million Doors to Tackle Airbag Recall
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At the Door: Auto Recall Teams Help Manufacturers Close Completion Gaps and Save Lives
A major auto manufacturer needed to achieve 100% compliance in repairing Takata airbag inflators. MarketSource deployed a multi-lingual, field-based canvassing team in less than 70 days to complete 200,000 life-saving repairs.
We Completed This Repair Just in Time
Elmore Jones put the recall notices for his 2014 Ford GT on the back burner. Our recall specialists located him and completed the repairs while he waited—just in time.
Meet Some of Our Recall Specialists
For every vehicle owner or who may give a team member a hard time, Rhonda encourages them to take a deep breath and go to at least two more addresses. She says those two extra stops will help reconfirm their conviction for making drivers and passengers of these vehicles safe from injury and possible death.
Arriving one day early for a repair appointment enabled David to save the life of a car owner in two ways on the same day.
After five years of experience, Diego has become a Takata airbag recall expert. “I was told early on in my career that hard work beats genius,” he says. “Others may have an advantage, so make sure they can’t outwork you.”
Our Skilled Canvassers Can Make Compliance and Protection Tangible For You and Your Customers.