Customer Engagement Center
Deliver What Your Customers Expect. At Every Interaction.
Memorable. Engaging. On-Brand Experiences.
Every customer interaction matters. Our teams provide your customers what they long for. With every interaction, we deliver your brand experience—just the way your customers expect—every time.
AI-Enabled, Data-Centric, Human-Led Solutions
Everything you expect from a best-in-class contact center supported by powerful technology, informed by data, and delivered by a team empowered to create authentic customer connections.
AI-ENABLED TECH STACK
Our stack is a blend of proprietary and best-in-class technologies that manage customer interactions, empower agents, and deliver customer experience insights.
DATA-CENTRIC INSIGHTS
Tracking and understanding everything from call volume to agent performance, delivered via sophisticated analytics and reporting, enable intelligent and actionable decision-making.Â
HUMAN-LED ENGAGEMENT
Our people deliver on-brand interactions at every touchpoint, ensuring quality customer experiences that reflect your brand values.
OPTIMIZED BUSINESS PROCESSES
Our culture of Relentless Incrementalism™ drives ongoing incremental improvements in everything we do.Â
Inbound and Outbound BPO Services
Our contact center operations provide both inbound and outbound support for B2B and consumer sales, customer support, and more.
Customer Support – customer care, product inquiries, issue resolution
Inbound Sales – product information, pricing and sales offers, customer feedback, campaign support
Outbound Sales and Marketing – lead generation, lead qualification, appointment setting, account management, full-cycle sales
Customer Experience. At Scale.
Our solutions deliver measurable and meaningful impact, driving sales, engaging customers, and creating connections with your brand.Â
With sophisticated contact center technology, specialized expertise, and scalable resources, we offer personalized and integrated customer interactions across channels.
DYNAMIC CALL QUEUE (DCC)
Our proprietary system, integrated with our CRM, automatically selects and presents accounts to an associate in an order based on fully customized business rules. DCC can handle large datasets and complex business rules, including web traffic, email marketing, sales/purchase history, post-call analytics and more.
SPEECH ANALYTICS
Real-time visual measurement of call progression, keyword phrasing development and centralized messaging, and assessment of each associate’s ability to execute a defined sales process enable targeted training and coaching and offer voice of the customer insight.
GAMIFICATION
Designed around proactive productivity tools that drive associate performance, provide transparency and peer accountability, identify coaching opportunities, and visualize user and team performance.
ROADMAP
Our proprietary centralized tool documents employee readiness, onboarding and personal development plans to streamline coaching, monitoring sessions, trainings and meetings.
LINGUA
With interaction analysis, keyword spotting, and natural language processing and understanding, our communication analyzer provides a view into brand sentiment, product and service offerings, and progression of the sales process.
SUPER ASSOCIATE
Our patented dynamic interface, powered by Speech Analytics, maps identified phrasing to the correct phase in the sales motion, providing associates with real-time feedback, keyword lists and scoring, push-to-coach functionality, and post-call analysis.
All the Capabilities You’d Expect From a Modern Call Center
Click-to-Chat, Click-to-Call, Click-to-Email
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Secure Data Integration
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Video Conferencing
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Call Monitoring and Barging
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Advanced Call Routing (ACR)
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Inbound Call Routing
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CRM Integrations
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Sentiment Analysis
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Training Optimization
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Knowledge Management
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Quality Assurance
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Transcription
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Call Routing
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Personalized Support
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Omnichannel Management
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Data Analytics
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SMS Notifications
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When Every Customer Interaction Counts, You Need a Prime Customer Engagement Solution. We’re Ready to Deliver.