Make Your Revenue Stream Recession-Ready

Make Your Revenue Stream Recession-Ready

Why Customer Success Matters More Than Ever Early in the pandemic, acquiring net new logos was challenging, if not impossible, for many companies. Losing existing clients meant losing a significant revenue stream, which they couldn’t afford. Nimble, forward-thinking...
Are You Sabotaging Your Sales Strategy?

Are You Sabotaging Your Sales Strategy?

Sometimes even the best sales strategy falls short. When it does, it’s time to evaluate what went wrong and identify corrective actions to ensure future success. This list of six things that can sideline the most well-designed strategic sales plans is a good place to...
Really? Physical Retail Grew More Than E-Tail?!

Really? Physical Retail Grew More Than E-Tail?!

I just returned from our annual leadership conference, and one of my favorite presentations was made by our Vice President of Business Development, Mike Christensen. He described how, in 2021, retail grew by 17.9% or to $6.6 trillion dollars. However, the big surprise...
Digital Customer Engagement Comes of Age

Digital Customer Engagement Comes of Age

The dramatic changes in consumer habits and shopping behaviors wrought by the pandemic are still evolving. But one thing is certain, and that is the reality that many of these changes are permanent. Enlightened retailers and brands recognize that traditional routes to...