by Karen Salamone | Dec 5, 2022 | Customer Experience, Customer Success
During the pandemic, acquiring net new logos was challenging, if not impossible, for many companies. Losing existing clients meant losing a significant revenue stream, which they couldn’t afford. Nimble, forward-thinking companies quickly shifted their focus—to their...
by Heather Parham | Nov 18, 2022
OEMs count on our experience, expertise, and tech enablement to help them find their vehicles with open recalls, especially the most challenging vehicle owners who are difficult to track down and have not responded to other outreach. Our field teams locate customers,...
by Karen Salamone | Nov 10, 2022 | Uncategorized
A healthy renewal rate is a sign of your prognosis for growth. It’s also a key measure of your capacity to create long-term value for your customers. According to the Corporate Finance Institute, a healthy renewal rate is 80% or above. If your renewal rate lacks...
by Karen Salamone | Nov 9, 2022 | Uncategorized
What do you REALLY know about your customers? We know what lies within your answer to this key question is the solution to your renewal problems. And we know that what you learn when you begin probing deeper into your customers’ lived experience with you may be hard...
by Heather Parham | Nov 8, 2022
Last Updated: Mar, 2026 Congrats on your decision to find a partner to accelerate your sales! What qualities should you seek? What red flags should you watch for? Use this ultimate guide to identify the right partner for...
