by Lisa Walsh | Oct 24, 2022 | Uncategorized
WOW! How unexpected and crazy the last two years have been for automobile dealerships across the country! Almost every dealer has enjoyed record profits, thanks mostly to unprecedented gross profits on new and used vehicles. They also experienced reduced expenses from...
by Karen Salamone | Oct 24, 2022 | Uncategorized
Keeping retail stores running smoothly is a challenge any day of the week. Post-pandemically, faced with a tidal wave of supply chain slowdowns, inflationary issues, and labor shortages, retailers are struggling to steady the ship. And eMarketer reports that the...
by Karen Salamone | Sep 20, 2022 | Uncategorized
Retailers facing a short labor supply are busily raising pay to entice more recruits. They have shortened hours, offered more flexible work shifts, and increased benefits and perks. Basically, they are doing whatever it takes to improve recruitment and retention. On...
by Steve Wilson | Aug 21, 2022 | Uncategorized
The media is portraying a dire situation right now. If you believe the hype, prices will never rationalize again, you’ll never be able to find anything you need, and it’s time to hunker down and stock up on food rations. But if retailers panicked every time the market...
by Karen Salamone | Aug 21, 2022 | Customer Experience
The retail customer experience (CX) is in crisis. According to a Forrester report, The US Customer Experience Index Rankings, 2023, the quality of customer experience offered by consumer-facing brands and government agencies declined for an unprecedented second year...
