Though we’ve come to the end of this blog series on customer experience (CX) trends, the solutions mentioned here should stay fresh on your mind when drafting new sales strategies next year. Next year will only bring more change and more trends, but continuous...
Even in the midst of the busyness of the retail holiday season, customer experience (CX) remains top-of-mind for businesses and sits atop several 2019 trend lists. In our previous blog about CX trends, we learned why having a consistent omnichannel strategy would help...
As the major retail selling season grows near, it will be more important than ever to create a customer experience (CX) that saves the time and seizes the attention of shoppers. 2018 was coined “The Year of Humanity,” which stands true as we continue to see rapid...
