by Karen Salamone | Aug 21, 2022 | Customer Success, Revenue Growth, Sales Performance
Why Customer Success Matters More Than Ever Early in the pandemic, acquiring net new logos was challenging, if not impossible, for many companies. Losing existing clients meant losing a significant revenue stream, which they couldn’t afford. Nimble, forward-thinking...
by Karen Salamone | Aug 21, 2022 | Customer Experience
The retail customer experience (CX) is in crisis. According to a Forrester report, The US Customer Experience Index Rankings, 2023, the quality of customer experience offered by consumer-facing brands and government agencies declined for an unprecedented second year...
by Karen Salamone | Jul 13, 2022 | Revenue Growth
Sometimes even the best sales strategy falls short. When it does, it’s time to evaluate what went wrong and identify corrective actions to ensure future success. This list of six things that can sideline the most well-designed strategic sales plans is a good place to...
by Steve Bonvissuto | Jul 8, 2022 | Uncategorized
How to Avoid “Shiny Object Syndrome” In an era dominated by hybrid sales models and an increasingly digital buyers’ journey, it’s tempting to look to sales technology for relief and to soothe your most acute pain points with the latest, novel systems. With an...
