by Karen Salamone | Oct 14, 2022 | Customer Experience, Customer Success, Revenue Growth, Sales Performance
No matter what business you’re in, you know customer churn. It can make or break your revenue goals, and it can undermine your best plans for growth. But it’s not only a largely preventable problem—the ways to get there can push you above the competitive fray and put...
by Karen Salamone | Sep 12, 2022 | Customer Experience, Customer Success
Why Churn Matters It costs anywhere from five to 25 times more to acquire a new customer than to keep one, and if a customer doesn’t stick around long enough for you to recoup your customer acquisition costs, you’re doubling down on your revenue losses. And when...
by Karen Salamone | Aug 26, 2022 | Uncategorized
Sales leaders are always looking for ways to save money, time, and effort, and to increase productivity. Making it easier and more efficient for sales teams to improve their performance is in their DNA. But despite good intentions and intense evaluations, sales...
by Steve Wilson | Aug 21, 2022 | Uncategorized
The media is portraying a dire situation right now. If you believe the hype, prices will never rationalize again, you’ll never be able to find anything you need, and it’s time to hunker down and stock up on food rations. But if retailers panicked every time the market...
by Steve Bonvissuto | Aug 21, 2022 | Uncategorized
Despite a pandemic, inflation, chip shortages, a burdened supply chain, and global conflicts, the market slows down for no one. And it requires constant reinvention. Many companies reinvented themselves during COVID, but not all survived. What was the secret of...
