Many of the forces shaping the retail industry in recent years—retail shopper behavior shifts, inflation, supply chain issues, labor shortages, and the emergence of new technologies—have been nothing less than epic, demanding retailers and brands evolve. And many...
Attract and Retain Quality Staff with Innovations in Retail Employee Engagement According to the US Bureau of Labor and Statistics, around 20 percent of US employees—or approximately 31 million people—work in the retail and hospitality sector. In McKinsey & Co.’s...
There’s no denying retail is a location-driven business, and location data is critical to understanding and serving customers. According to a 2022 Forrester and Esri survey, 75% of respondents said location is important or critical to understanding customer...
If you’re a retailer or a retail brand and you don’t have a ready answer to this question—or worse, are befuddled by the question—your customers are way ahead of you. A recent study found that 76% of consumers understand that artificial intelligence in retail is being...
