by Karen Salamone | Nov 1, 2022 | Customer Success, Revenue Growth, Sales Performance
While we’re not experiencing a recession yet, with the majority of economic indicators pointing downward, I’m sure it’s on your mind. How can you find new sources of revenue in this climate? While it may seem counter-intuitive, now is the time to scale your Customer...
by Karen Salamone | Oct 14, 2022 | Customer Success, Revenue Growth, Sales Performance
No matter what business you’re in, you know that retention matters. It can make or break your revenue goals, and it can undermine your best plans for growth. But it’s not only a largely preventable problem—the ways to get there can push you above the competitive fray...
by Karen Salamone | Oct 14, 2022 | Customer Experience, Customer Success, Revenue Growth, Sales Performance
No matter what business you’re in, you know customer churn. It can make or break your revenue goals, and it can undermine your best plans for growth. But it’s not only a largely preventable problem—the ways to get there can push you above the competitive fray and put...
by Karen Salamone | Aug 21, 2022 | Customer Success, Revenue Growth, Sales Performance
Why Customer Success Matters More Than Ever Early in the pandemic, acquiring net new logos was challenging, if not impossible, for many companies. Losing existing clients meant losing a significant revenue stream, which they couldn’t afford. Nimble, forward-thinking...
by Karen Salamone | Apr 21, 2022 | Sales Management, Sales Performance
B2B buying and selling has experienced so many nuanced changes that it can be difficult to know where to place attention and resources. Yet companies that don’t adapt are destined to fall behind and lose their competitive advantage. Keeping pace comes down to one...
by Karen Salamone | Nov 9, 2021 | Revenue Growth, Sales Performance
If you’re getting a late start in your 2022 revenue planning season you’re not alone. Only 14% of B2B organizations say they have an aligned planning process, and only 55% of their plans are delivered before the year starts. Let’s face it: Revenue planning is not an...
