by Karen Salamone | Jan 17, 2024 | Uncategorized
Holiday returns season is here. Turn it to your advantage. A higher volume of sales during the holiday season means a higher volume of holiday shopping returns. So, whether retailers like it or not, they will likely face a deluge of returned gifts. The rise of online...
by Heather Parham | Jan 17, 2024
INDUSTRYMesh Networking SOLUTIONNew Product Launch | Location Intelligence DOWNLOAD CASE STUDY SituationA mesh networking provider was preparing to launch their product at a time when mesh networking wasn’t broadly available in the market. Few consumers were aware of...
by Karen Salamone | Jan 5, 2024 | Customer Experience, Sales Management
The retail landscape is enduring continual waves of change. In 2023, we saw mountains of growth in omnichannel, and frictionless shopping flowered. Staff shortages sometimes left consumers in a customer-service desert, yet social commerce began to blossom. Meanwhile,...
by Mark Doornbosch, Steve Wilson | Jan 4, 2024 | Customer Experience, Trends
MarketSource Retail Leaders Share Reflections and Predictions to Help Retailers Win Retailing in 2023 gave retail executives a lot to think about. A strong holiday season wrapped up the year with an optimistic spark; still, heading into 2024, the retail industry is...
by Karen Salamone | Oct 17, 2023 | Customer Experience, Trends
Digital Customer Engagement That Creates Lasting Customer Connection It’s time for the retail customer experience to change, yet successfully bridging the gap between online and offline retailing remains one of the key challenges in the retail industry today. It’s...
