by Karen Salamone | Jan 5, 2024 | Customer Experience, Sales Management
The retail landscape is enduring continual waves of change. In 2023, we saw mountains of growth in omnichannel, and frictionless shopping flowered. Staff shortages sometimes left consumers in a customer-service desert, yet social commerce began to blossom. Meanwhile,...
by Mark Doornbosch, Steve Wilson | Jan 4, 2024 | Customer Experience, Trends
MarketSource Retail Leaders Share Reflections and Predictions to Help Retailers Win Retailing in 2023 gave retail executives a lot to think about. A strong holiday season wrapped up the year with an optimistic spark; still, heading into 2024, the retail industry is...
by Damon Joshua | Jan 3, 2024 | Revenue Growth, Trends
And 7 Other B2B Sales Predictions for 2024 A survey released at the recent SalesLoft Executive Summit found that many people believe there will be a recession in 2024: 60% of consumers, 48% of economists, and 83% of CEOs. Despite this view, there is reason to stay the...
by Karen Salamone | Nov 7, 2023 | Customer Experience, Technology
A Consumer Engagement Solution That Turns Retail Shoppers From Browsers to Buyers Retail customer engagement has undergone profound changes over the past few years. In-store shoppers are in control. They expect a lot. And when it comes to engagement, they want it all....
by Karen Salamone | Oct 17, 2023 | Customer Experience, Trends
Digital Customer Engagement That Creates Lasting Customer Connection It’s time for the retail customer experience to change, yet successfully bridging the gap between online and offline retailing remains one of the key challenges in the retail industry today. It’s...
