by Karen Salamone | Sep 12, 2022 | Customer Experience, Customer Success
Why Churn Matters It costs anywhere from five to 25 times more to acquire a new customer than to keep one, and if a customer doesn’t stick around long enough for you to recoup your customer acquisition costs, you’re doubling down on your revenue losses. And when...
by Heather Parham | Aug 25, 2022
Radically Authentic Discovery (RAD) is an innovative conversation technique that empowers more strategic customer conversations and surfaces unspoken customer concerns and goals. In this webinar, we unpack RAD and why it can boost customer acquisition and retention....
by Karen Salamone | Aug 21, 2022 | Customer Success, Revenue Growth, Sales Performance
Why Customer Success Matters More Than Ever Early in the pandemic, acquiring net new logos was challenging, if not impossible, for many companies. Losing existing clients meant losing a significant revenue stream, which they couldn’t afford. Nimble, forward-thinking...
by Karen Salamone | Jun 7, 2022 | Customer Experience, Sales Leadership
Maybe you’re a new company that’s experiencing hyper-revenue and customer growth and are in the early stages of establishing a Customer Success (CS) function. Perhaps your CS practice is mature, but you need to scale to support a new product launch, the expansion into...
by Karen Salamone | Apr 26, 2022 | Uncategorized
How to Get the Headcount You Need The Promise of Customer Success When resourced properly, Customer Success (CS) can be a significant, positive contributor to the customer experience, retention, and ultimately, revenue. But from staffing, to budgeting, to determining...
